http://answers.hostican.com en-us http://answers.hostican.com ActiveKB NX contact@hostican.com Fri, 20 Nov 2009 21:15:46 EST 20 http://answers.hostican.com/questions/173/ Using this tutorial, you can reset any accounts bandwidth usage, back to the default package allocation. Here is how to do this via WHM: Login to WHM (Use the login information is in your we ... Denis Motova Thu, 29 Oct 2009 22:59:04 GMT http://answers.hostican.com/questions/172/ The fastest way to diagnose a potential problem in Apache is to do a quick check in its log file. WHM offers this diagnostic tool, please follow the steps below to get the log file: Login ... Denis Motova Thu, 29 Oct 2009 22:53:18 GMT http://answers.hostican.com/questions/171/ Who is using all the disk space? That might be a question that you are trying to answer. With a few simple commands, we will show you which account that is.Which username is using the most disk ... Denis Motova Mon, 26 Oct 2009 19:29:01 GMT http://answers.hostican.com/questions/169/ Finding the location of your php.ini file and moving it to your account is sometimes a morecomplicated process then it sounds. So we have aimed to simplify it for you, by creating thistutorial. ... Denis Motova Thu, 22 Oct 2009 18:09:45 GMT http://answers.hostican.com/questions/168/ Through the WHM interface you can modify Apache web server, PHP, and optional modules. Please follow the below steps: Open a web browser and connect to your WHM panel (Use the information sen ... Denis Motova Sun, 18 Oct 2009 03:56:18 GMT http://answers.hostican.com/questions/167/ Using the WHM download feature, you can use the one click download and install any add-ons in your VPS. Please follow these steps: Login to WebHost Manager (Use the login information is in yo ... Denis Motova Sun, 18 Oct 2009 03:54:07 GMT http://answers.hostican.com/questions/166/ You can easily start/stop services from WHM with the Service Manager function. The Service Manager is a list of daemons that can run on your server. This feature allows you to select which daemo ... Denis Motova Mon, 12 Oct 2009 21:03:22 GMT http://answers.hostican.com/questions/165/ By using the WHM you can create a new DNS zone for a domain name. Follow the below steps: Login to the WHM (The login information is in your welcome email). Click on "Add a DNS Zone" link u ... Denis Motova Fri, 09 Oct 2009 23:56:51 GMT http://answers.hostican.com/questions/163/ Any files placed in the skeleton directory will be automatically copied into new accounts. Here is how to do this in WHM: Login to the WHM (The login information is in your welcome email). ... Denis Motova Fri, 09 Oct 2009 23:54:11 GMT http://answers.hostican.com/questions/164/ From WHM you may trace any email address, this can be used to track down the vast majority of email problems that you may encounter. Please follow these steps to do this: Login to WebHost Man ... Denis Motova Fri, 09 Oct 2009 23:53:38 GMT http://answers.hostican.com/questions/162/ Using WHM you can determine what particular shell each account holder may use when they log in. Follow these steps to do this: Login to WHM (Use the login information is in your welcome emai ... Denis Motova Fri, 09 Oct 2009 14:42:18 GMT http://answers.hostican.com/questions/161/ Using WHM you can forward all traffic from your domains to other domains. Follow these steps to do this: Login into WHM (The login information is in your welcome email). Click ... Denis Motova Wed, 07 Oct 2009 22:38:26 GMT http://answers.hostican.com/questions/160/ Due to various reasons you may want to disable or enable SSH access to your VPS. Here is how to do this easily: Open a web browser and connect to your WHM panel (Use the information ... Denis Motova Wed, 07 Oct 2009 22:37:03 GMT http://answers.hostican.com/questions/158/ You can change the password for a specific account through WHM panel. Follow the steps below to set up new password for any account you want: Login to the WHM (Use the information sent to ... Denis Motova Sat, 03 Oct 2009 22:11:10 GMT http://answers.hostican.com/questions/157/ From time to time, account holders lose their passwords, and need to rest them. Using the WHM you can set the new password for any account. Follow these steps to do this: Login to the WHM i ... Denis Motova Tue, 29 Sep 2009 01:40:53 GMT http://answers.hostican.com/questions/156/ You can use Quota Modification directly from the WHM to affect on how much disk space an account can use. To alter an account's disk space quota you should do this: Login to the WebHost Man ... Denis Motova Tue, 29 Sep 2009 01:39:04 GMT http://answers.hostican.com/questions/155/ Feel free to modify the suspended account page it to your liking. Follow these steps to do it correctly: Login to the WHM (The login information is in your welcome email). Now, you will nee ... Denis Motova Tue, 29 Sep 2009 01:37:02 GMT http://answers.hostican.com/questions/154/ If you want to list the suspended accounts, please do the following: Login to your WHM Control Panel (Use the login information is in your welcome email). Using the left hand side menu, scr ... Denis Motova Tue, 29 Sep 2009 01:36:06 GMT http://answers.hostican.com/questions/152/ This process is simple. Simply follow the below outlined instructions: Log to the WHM (Use the login information is in your welcome email). Scroll to "View Bandwidth Usage" link in the "Ac ... Denis Motova Tue, 29 Sep 2009 01:33:10 GMT http://answers.hostican.com/questions/151/ Mailips is mainly auto-generated file and is used for outgoing SMTP interface. However, you can also manually update and manage the mailips file. Full path to the mailips is: "/etc/mailips" The ... Denis Motova Sat, 26 Sep 2009 00:34:26 GMT http://answers.hostican.com/questions/150/ Changing on any domain including the primary domain name of VPS is made pretty easy via WHM. Login to the WHM (The login information is in your welcome email). Select "Modify an Account" on ... Denis Motova Sat, 19 Sep 2009 22:00:01 GMT http://answers.hostican.com/questions/148/ Sometimes, you find yourself needing to stop a user from having CRON job access. So how do you do it? That's a great question; we will show you how to easily resolve this problem. Please follow ... Denis Motova Wed, 16 Sep 2009 23:12:29 GMT http://answers.hostican.com/questions/147/ Sometimes, its handy to change the IP address that Exim uses. This can happen, when an IP address is either in a RBL or when you don't have a PTR for one of the IPs and you don't want to wait fo ... Denis Motova Wed, 16 Sep 2009 23:00:30 GMT http://answers.hostican.com/questions/146/ Rebuilding the IP address pool sometimes comes in handy. In most cases, this is because the newly added IP address isn't showing up in the list when you go under "Change a sites IP". Please foll ... Denis Motova Mon, 14 Sep 2009 03:35:11 GMT http://answers.hostican.com/questions/145/ The root password is very important to each VPS account and there may come a time when you need to change your password. You can change the root password of your server from WHM using below step ... Denis Motova Wed, 09 Sep 2009 01:03:58 GMT http://answers.hostican.com/questions/142/ If your having a problem with your statistics not updating, and you have tried to enable them via cPanel, like its described on the below knowledge base article, then you will need to follow the ... Denis Motova Sun, 12 Jul 2009 18:40:01 GMT http://answers.hostican.com/questions/140/ If your having issues getting past step one (the installer page) on Fantastico, there are a couple of reasons why:Licensing: Please make sure that you have obtained a license. If you have not, p ... Denis Motova Fri, 22 May 2009 03:20:12 GMT http://answers.hostican.com/questions/139/ There are many reasons why you could get a MySQL error. Below we will discuss about the most common error that can happen, when hosting a forum or a mass visited site. You may see an error such ... Denis Motova Thu, 07 May 2009 03:37:44 GMT http://answers.hostican.com/questions/133/ When you login to Fantastico on your VPS, you should be seeing a list of applications that can be installed on the left hand side. If not, you may be seeing an error, such as the one below:"Fant ... Denis Motova Mon, 20 Apr 2009 23:14:32 GMT http://answers.hostican.com/questions/131/ By default, we disable the chmod 777 functionality for security reasons. However, you are always able to change to module (which supports chmod 777). Please follow the below steps: Login to y ... Denis Motova Sun, 19 Apr 2009 01:38:19 GMT http://answers.hostican.com/questions/88/ This often happens, if the VPS that you're currently using isn't licensed. This is easily fixable, what you would need to do is to submit a support ticket into our support department, and we wil ... Denis Motova Tue, 14 Apr 2009 18:01:18 GMT http://answers.hostican.com/questions/126/ This can happen if you're /etc/localdomains file doesn't contain your domain name. This is an extremely rare case, but should be checked. The error could be like this:"dnsmagic.com. - xxx.xxx.xx ... Denis Motova Fri, 10 Apr 2009 19:49:22 GMT http://answers.hostican.com/questions/127/ This error sometimes appears when the Zend Optimizer isn't correctly set in your php.ini. There is a quick and easy way to get this done. Please find the outlined steps below:ERROR MESSAGE THAT ... Denis Motova Sun, 29 Mar 2009 19:03:21 GMT http://answers.hostican.com/questions/89/ Virtuozzo and cPanel are made by two different companies. Thus, their applications do not completely integrate with each other. That is why currently, its saying that its offline in Virtuozzo. T ... Denis Motova Mon, 23 Mar 2009 19:06:49 GMT http://answers.hostican.com/questions/87/ Your hosting account by default supports version 5.x. However, you have the ability to change versions to which ever version you need to ensure the smooth running of your application. There are ... Denis Motova Mon, 23 Mar 2009 19:05:24 GMT http://answers.hostican.com/questions/86/ Yes. A VPS is a great way to optimize your site is by putting each site you have on your VPS on its own dedicated IP. This will allow for better SEO rankings according to some industry professio ... Denis Motova Mon, 23 Mar 2009 19:04:43 GMT http://answers.hostican.com/questions/85/ This is not a hard fix at all. Just follow these easy steps and your website will be back up in no-time. Go to your WHM Control Panel On the left side, find Service Configuration. Click S ... Denis Motova Mon, 23 Mar 2009 19:03:51 GMT http://answers.hostican.com/questions/84/ While we try to provide all our customers with enough IPs for their hosting needs. We often get customers that are seeking more than the maximum IPs that we provide per VPS (6 IPs on top of the ... Denis Motova Mon, 23 Mar 2009 19:02:59 GMT http://answers.hostican.com/questions/83/ Now, that you have your VPS activated. There are a couple of things that you need to do to get things rolling. Below we've outlined the few steps that we suggest doing first:Creating a cPanel Ac ... Denis Motova Mon, 23 Mar 2009 19:02:17 GMT http://answers.hostican.com/questions/82/ If you are unable to get to your WHM or cPanel, the best thing is to restart your cPanel / WHM service via SSH. Simply to ahead and do the following:# service cpanel restartThe above line will r ... Denis Motova Mon, 23 Mar 2009 19:01:10 GMT http://answers.hostican.com/questions/81/ We strongly suggest that you don't change the root MySQL password, as it can cause issues with MySQL starting correctly. This is a cPanel bug within the cPanel VPS software that they should be a ... Denis Motova Mon, 23 Mar 2009 19:00:01 GMT http://answers.hostican.com/questions/80/ Updating your VPS isn't hard. You just have to ensure that you know what you are doing before you start making changes to your VPS, as you don't know how it will affect your site / VPS. To upd ... Denis Motova Mon, 23 Mar 2009 18:58:39 GMT http://answers.hostican.com/questions/79/ Updating cPanel isn't complicated. However, we suggest that you are careful with updates, as it can cause issues on your hosting account. You may follow the below instructions on how to do this: ... Denis Motova Mon, 23 Mar 2009 18:57:40 GMT http://answers.hostican.com/questions/78/ While most providers don't install FFMPEG, we already have it enabled by default on all our VPS's. So no matter what VPS you choose, be it Plesk or cPanel, rest assured that both have FFMPEG and ... Denis Motova Mon, 23 Mar 2009 18:56:53 GMT http://answers.hostican.com/questions/77/ To install Fantastico isn't complicated. However, you will need to have logged in as "Root" to be able to complete the below process. Please copy / paste the below: cd /usr/local/cpanel/whostmg ... Denis Motova Mon, 23 Mar 2009 18:55:57 GMT http://answers.hostican.com/questions/76/ Important a database via SSH isn't complicated. However, it has to be done correctly; otherwise it can become complicated very quickly. Below is a brief outline of what should be done before you ... Denis Motova Mon, 23 Mar 2009 18:54:35 GMT http://answers.hostican.com/questions/75/ Flushing the cPHulk Database will allow you to login to your hosting account (if you have been blocked by the Brute Force protection system that cPanel has started using since its 11.24 version. ... Denis Motova Mon, 23 Mar 2009 18:53:40 GMT http://answers.hostican.com/questions/74/ By default your VPS doesn't have its firewall enabled. However, you can enable the firewall on your VPS at any time. Please follow the below instructions on how to get this done, and that will a ... Denis Motova Mon, 23 Mar 2009 18:52:58 GMT http://answers.hostican.com/questions/73/ Changing the SMTP port often helps in situations where the standard port (port 25) is blocked. Doing this will still allow you to use your VPS's mail server to send outbound emails (instead of u ... Denis Motova Mon, 23 Mar 2009 18:51:48 GMT http://answers.hostican.com/questions/72/ This feature is enabled in WHM by default to verify the existence of the email sender before accepting any messages. Its main purpose is to protect you against spam attacks that are arriving fro ... Denis Motova Mon, 23 Mar 2009 18:50:57 GMT http://answers.hostican.com/questions/71/ This feature is enabled in WHM by default to verify the existence of the email sender before accepting any messages. Its main purpose is to protect you against spam attacks that are arriving fro ... Denis Motova Mon, 23 Mar 2009 18:50:09 GMT http://answers.hostican.com/questions/70/ To disable Brute Force protection is relativity simple. However, you must be sure you want to do this as, disabling means that other people can try to force their way in without being blocked fo ... Denis Motova Mon, 23 Mar 2009 18:49:33 GMT http://answers.hostican.com/questions/69/ Changing your PHP version isn't complicated. However, we do suggest that you follow the below steps in order to make this process smoother: Login to your WHM (Web Host Manager) Locate the " ... Denis Motova Mon, 23 Mar 2009 18:48:38 GMT http://answers.hostican.com/questions/68/ This is quite simple. However, you must know the exact syntax, and this has to be done via SSH only, as you won't be able to make these changes via FTP or cPanel directly. Login to SSH (Se ... Denis Motova Mon, 23 Mar 2009 18:47:47 GMT http://answers.hostican.com/questions/67/ Adding this record is a very quick process. Just follow the few short steps below and you will be completed with this. Login to your /whm Scroll down to "DNS Zones" Click & ... Denis Motova Mon, 23 Mar 2009 18:47:05 GMT http://answers.hostican.com/questions/66/ There is a very neat way of doing it, and it's quite simple. Just follow the below steps and you will be all set within a few moments. Login to your /WHM Go to: cPanel >> Install cPAd ... Denis Motova Mon, 23 Mar 2009 18:46:26 GMT http://answers.hostican.com/questions/65/ Viewing your PostgreSQL password, is going to be much like viewing your MySQL password with slight changes. Please see below for more information:If you wish to view your PostgreSQL root passwor ... Denis Motova Mon, 23 Mar 2009 18:44:30 GMT http://answers.hostican.com/questions/64/ Yes, you can remotely connect to your databases. However, there are a couple of things that will need to be done to enable this.cPanel Account: Login to your cPanel Click on "Remote MySQL" ... Denis Motova Mon, 23 Mar 2009 18:41:40 GMT http://answers.hostican.com/questions/63/ Yes, your hostname can be changed at anytime. Please do the following, and you will see how easy it is to quickly change your hostname.How to change your hostname: Login to your WHM (Web Host ... Denis Motova Mon, 23 Mar 2009 18:39:47 GMT