http://answers.hostican.com en-us http://answers.hostican.com ActiveKB NX contact@hostican.com Fri, 20 Nov 2009 21:30:49 EST 20 http://answers.hostican.com/questions/159/ When you successfully create mail account in cPanel, the default quota will be assigned to the email. You may change the email quota on anyone email account via cPanel interface. To do this you ... Denis Motova Wed, 07 Oct 2009 00:57:26 GMT http://answers.hostican.com/questions/144/ If you want to prevent an IP address or a whole range of IP addresses from accessing your site, you can do so inside cPanel. To do this, please follow the outlined steps below: Login to your ... Denis Motova Sun, 30 Aug 2009 18:36:06 GMT http://answers.hostican.com/questions/141/ If you are getting the following message; "Error establishing a database connection", this is a cPanel bug in their 11.24.x release. Below, we have outlined how to resolve this issue: Find th ... Denis Motova Mon, 01 Jun 2009 03:16:27 GMT http://answers.hostican.com/questions/15/ All hosting accounts / providers have some sort of file count limit. The file count limit to there to ensure your hosting server isn't abused or overtaken by other users. So we have enacted file ... Denis Motova Sat, 16 May 2009 17:22:52 GMT http://answers.hostican.com/questions/137/ Raw Access Logs are logs that are going to give you the most information about your sites visitor. These logs provide you with such things as; browser information, IP addresses, language formats ... Denis Motova Tue, 05 May 2009 23:55:21 GMT http://answers.hostican.com/questions/136/ Enabling SSI (Server Side Includes) isn't complicated. However, there a few things that you need to have to make SSI work. They are fairly obvious, but we're going to outline them. For SSI yo ... Denis Motova Mon, 04 May 2009 17:58:58 GMT http://answers.hostican.com/questions/135/ There are a few steps that you will need to take to go ahead and get the domain changed. How to change your domain name? Connect to your account using FileZilla Go into your active themes d ... Denis Motova Mon, 27 Apr 2009 17:58:27 GMT http://answers.hostican.com/questions/134/ There are many reasons why you should use a caching plugin. One of them is that it saves resources, by not going to the server every time a new page is requested. Instead, it takes it out of alr ... Denis Motova Mon, 27 Apr 2009 17:38:44 GMT http://answers.hostican.com/questions/132/ The maximum concurrent connections on shared hosting is set to 25. This is done to ensure that all customers have a fair and equal access to MySQL. If you need more then the above mentioned conc ... Denis Motova Sun, 19 Apr 2009 19:48:17 GMT http://answers.hostican.com/questions/130/ Enabling statistics is easy and streamlined. Simply follow the below steps, and you will be all set: Login to cPanel (Login information found in the welcome email) Locate the section called ... Denis Motova Sun, 19 Apr 2009 01:18:51 GMT http://answers.hostican.com/questions/56/ This is another security feature that we employ to ensure that all your scripts are running within the limits of the shared accounts. For example, our rules state that you cannot use more than 2 ... Denis Motova Thu, 16 Apr 2009 06:12:32 GMT http://answers.hostican.com/questions/128/ WordPress by default, supports www or non-www, but not both. However, this can be changed within WordPress at any time to one or the other. Below is a quick outline of how to do this (in the cur ... Denis Motova Tue, 14 Apr 2009 18:17:38 GMT http://answers.hostican.com/questions/49/ There are is a HUGE selection of over 50 scripts that Fantasico can install, below is most of them (they are constantly adding new scripts so sometimes it's a little hard to keep up). Blogs: ... Denis Motova Tue, 14 Apr 2009 18:01:53 GMT http://answers.hostican.com/questions/62/ For many of us, being listed in search engines is important. However, while results in some search engines can appear within 2 – 3 weeks, it is becoming rarer. The average timeframe for in ... Denis Motova Mon, 23 Mar 2009 18:28:02 GMT http://answers.hostican.com/questions/61/ There are a few reasons why your images might not display in the web browser. Below is a outline of things that you can try to get this issue resolved. Check that you have uploaded the ima ... Denis Motova Mon, 23 Mar 2009 18:26:46 GMT http://answers.hostican.com/questions/60/ FrontPage Extensions can easily be corrupted. We have outlined below a few of the things that can cause this problem. Modifying files via FTP. Using alternative problems to make changes to y ... Denis Motova Mon, 23 Mar 2009 18:26:07 GMT http://answers.hostican.com/questions/59/ This is due to the way that cPanel is configured. PHPMyAdmin is only a tool for editing .sql queries, updating tables, and making other adjustments. Everything else, including setting privileges ... Denis Motova Mon, 23 Mar 2009 18:22:40 GMT http://answers.hostican.com/questions/58/ From time to time customers can get blocked by a firewall. Below is a quick guide on how to get this issue resolved. When contacting support: Clearly state the problem what folder is blocke ... Denis Motova Mon, 23 Mar 2009 18:22:04 GMT http://answers.hostican.com/questions/57/ Many public locations such; Hotels, Office buildings, Libraries, etc… block the ports that are needed by cPanel and Webmail. This is why you're unable to get to these services. Below is a ... Denis Motova Mon, 23 Mar 2009 18:21:12 GMT http://answers.hostican.com/questions/55/ Uploading your WordPress theme isn't complicated, as long as you have the right tools. Below, we give you a step by step on how this can be accomplished. Please see below:Picking your theme: ... Denis Motova Mon, 23 Mar 2009 18:19:21 GMT http://answers.hostican.com/questions/54/ When starting a new account, it can be quite complex to get going. Thus we have made this tutorial to assist you in being able to publish your files to the correct folder.You should always uploa ... Denis Motova Mon, 23 Mar 2009 18:17:51 GMT http://answers.hostican.com/questions/53/ This process generally takes 24-48 hours to complete. Most of the time, it happens faster. However, there situations that it can take much longer as all the name servers worldwide have to pick u ... Denis Motova Mon, 23 Mar 2009 18:16:37 GMT http://answers.hostican.com/questions/52/ To run a CGI based application, you will need to ensure that you have the correct settings for your script. Otherwise, it will not function and display an internal server error (Error 500). Plea ... Denis Motova Mon, 23 Mar 2009 18:14:56 GMT http://answers.hostican.com/questions/51/ The maximum size of an attachment that you are able to send is 50 MB, anything larger, and the server will reject the attachment and/or the receiving mail server will reject the size of the atta ... Denis Motova Mon, 23 Mar 2009 18:14:03 GMT http://answers.hostican.com/questions/50/ sFTP is part of OpenSSH. OpenSSH is used to securely connect a client to a server, so you may make modifications to the VPS.However, it also has a function where you can upload securely using sF ... Denis Motova Mon, 23 Mar 2009 18:12:53 GMT http://answers.hostican.com/questions/48/ Yes. There are some limits that you should be aware of. Please review them closely, as they are outlined in great detail below. Base-Host / Tera-Host Hosting account: Can NOT use more than 2 ... Denis Motova Mon, 23 Mar 2009 18:09:19 GMT http://answers.hostican.com/questions/47/ Most ISP's nowadays block port 25, as it's used for mass mailing. If you're on one of those ISP's you can use port 26 instead. Port 26 is enabled by default on our shared hosting servers and is ... Denis Motova Mon, 23 Mar 2009 18:08:15 GMT http://answers.hostican.com/questions/46/ There is verity of reasons why this could happen. However, we will see if we can get the simplest ones answered. Please look below for options to try: Check to see if you have "Passive Mode" ... Denis Motova Mon, 23 Mar 2009 18:07:12 GMT http://answers.hostican.com/questions/45/ Yes. mod_rewrite its an essential part of any hosting account, thus all accounts are mod_rewrite enabled. To get your mod_rewrite going, you simply need to enter in the mod_rewrite code into the ... Denis Motova Mon, 23 Mar 2009 18:05:50 GMT http://answers.hostican.com/questions/44/ This is a common error, normally caused by one of the below listed problems. Each of which can be fixed quickly by taking the below suggested steps. Please view below. Solutions Check your . ... Denis Motova Mon, 23 Mar 2009 18:05:00 GMT http://answers.hostican.com/questions/43/ Yes, that's correct. By default, all the statistics software is disabled. You will need to enable the ones you wish to use for the hosting account. Below, is an outline of how this can be done.E ... Denis Motova Mon, 23 Mar 2009 18:03:19 GMT http://answers.hostican.com/questions/42/ Greylisting is a feature that Yahoo has started to employ to protect itself against spammers. However, sometimes it affects regular users. More information about Greylisting can be found here: h ... Denis Motova Mon, 23 Mar 2009 18:01:58 GMT http://answers.hostican.com/questions/41/ The Linux default is 1,000 files can be held within a folder before the results that appear in your FTP client (such as FileZilla) will be truncated. When your results are truncated, not all y ... Denis Motova Mon, 23 Mar 2009 18:00:34 GMT http://answers.hostican.com/questions/40/ We understand that emailing is important. However, these limits are in place to ensure that other customers are not prevented from using their email to its full function.Shared Hosting Limits: ... Denis Motova Mon, 23 Mar 2009 17:35:19 GMT http://answers.hostican.com/questions/39/ Server Side Includes is a great way to include files. Below is how to get your SSI working: Login to your cPanel (The Login information is in your welcome email) Scroll down to the "Advance ... Denis Motova Mon, 23 Mar 2009 17:32:43 GMT http://answers.hostican.com/questions/38/ Browser based FTP is commonly used when you are unable to install a FTP program. Below is the syntax, which you will need to place into your address bar to make it, work (there is a couple belo ... Denis Motova Mon, 23 Mar 2009 17:26:03 GMT http://answers.hostican.com/questions/37/ Please follow the outlined Outlook Express configuration process, and you will be up and running with your Outlook Express in no time. Adding your account in Outlook Express: At the top of th ... Denis Motova Mon, 23 Mar 2009 17:24:00 GMT http://answers.hostican.com/questions/36/ Outlook is going to be very similar to doing Outlook Express. However, please follow our steps below, which will help you get your email up and running.Setting up your email account: Click on ... Denis Motova Mon, 23 Mar 2009 17:20:08 GMT http://answers.hostican.com/questions/35/ Restoring a database can be complex if you're not sure how to do this. However, below is a quick outline of how this can be done. Please follow the steps below closely: Login to your cPanel ( ... Denis Motova Mon, 23 Mar 2009 17:18:42 GMT http://answers.hostican.com/questions/34/ Sometimes when your database gets too large it slows down your site. So we suggest optimizing it from time to time. Below is an outline of how to get this done: Login to your cPanel Clic ... Denis Motova Mon, 23 Mar 2009 17:17:50 GMT http://answers.hostican.com/questions/33/ Removing the HostICan welcome page is easy and quick. However, you will need to follow the below steps so you get this done correctly.Removing the welcome page: Login via FTP (Login informati ... Denis Motova Mon, 23 Mar 2009 17:17:13 GMT http://answers.hostican.com/questions/32/ The php.ini file is an important file in any website. It gives the configuration of the website and the variables that are used to make the site work (thus, a possible security exploit). So we s ... Denis Motova Mon, 23 Mar 2009 17:16:22 GMT http://answers.hostican.com/questions/31/ Installation of WordPress is simple. Please follow the below outlined steps, and you will have WordPress up and running in no time.Installing WordPress: Login to your cPanel (In the welcome e ... Denis Motova Mon, 23 Mar 2009 17:14:48 GMT http://answers.hostican.com/questions/30/ Installing FrontPage Extensions is quick and easy. Please follow the outlined steps below. Login to your cPanel (This information is in the welcome email) Scroll down the page until you ... Denis Motova Mon, 23 Mar 2009 17:13:39 GMT http://answers.hostican.com/questions/29/ Downgrading your account can be easily accomplished by submitting a support ticket via our online support system. A link to this online support portal can be found in your cPanel (control panel). Denis Motova Mon, 23 Mar 2009 17:12:46 GMT http://answers.hostican.com/questions/28/ You may edit the php.ini by downloading it via FTP (We suggest you use something like FileZilla to do this) and then open it up in Notepad make the appropriate changes and re-upload it into the ... Denis Motova Mon, 23 Mar 2009 17:11:33 GMT http://answers.hostican.com/questions/26/ Disabling directory listing is an important. By removing access to the list of files within your directory your making your site more secure, as no one will be able to find loop holes in your so ... Denis Motova Mon, 23 Mar 2009 17:10:08 GMT http://answers.hostican.com/questions/25/ As a JailShell user is you would be confined to your /home/ folder without having the ability to go outside of that /home/ directory. Sometimes, you need to connect locally to MySQL, which could ... Denis Motova Mon, 23 Mar 2009 17:07:58 GMT http://answers.hostican.com/questions/24/ Making this change isn't complicated. However, you must do it in the correct place. Please follow the steps below: Locate your php.ini file in the /public_html/ folder Edit the php.ini and ... Denis Motova Mon, 23 Mar 2009 17:06:37 GMT http://answers.hostican.com/questions/23/ Adding a new domain name is simple. However, there are a few steps involved. Point your domain name to our name servers Your domain name MUST be pointed to our name servers before the domain ... Denis Motova Mon, 23 Mar 2009 17:03:56 GMT http://answers.hostican.com/questions/22/ Previewing your site is simple. Please view below the link that you will need to use, please copy / paste it with the updated values into your web browser.http://your-server-ip-here/~cPanel-user ... Denis Motova Mon, 23 Mar 2009 17:02:50 GMT http://answers.hostican.com/questions/21/ Accessing your email via a web browser is known as "WebMail", this is one of the more handy tools that your hosting account comes with. It allows you to check your mail anywhere, at anytime. Ple ... Denis Motova Mon, 23 Mar 2009 17:01:01 GMT http://answers.hostican.com/questions/20/ Changing your domain name is easy. However, you must own the new domain name before you make the change. Once you're ready, please submit a support ticket, and we'll be glad to make this change ... Denis Motova Mon, 23 Mar 2009 17:00:19 GMT http://answers.hostican.com/questions/19/ Making changes such as this one is quick and easy. Just a few steps and we're done. Please view below: Open FileZilla Go to: Edit >> Settings Click on "Transfers" Change the value ... Denis Motova Mon, 23 Mar 2009 16:59:02 GMT http://answers.hostican.com/questions/18/ This is a security setting on our servers. If your account is sending more than 100 emails per hour, the system will find and lock the script that is sending the messages. This issue can be reso ... Denis Motova Mon, 23 Mar 2009 16:57:59 GMT http://answers.hostican.com/questions/17/ FFMPEG support isn't provided on shared hosting. You would need to obtain a VPS hosting account such as the VPS-Rage before you will be able to use the FFMPEG and its tools such as memcoder. Denis Motova Mon, 23 Mar 2009 16:56:47 GMT http://answers.hostican.com/questions/16/ Removing applications installed by fantastico should be removed by using the fantastico, because it keeps a registry of what applications where installed and where. If you removed your applicati ... Denis Motova Mon, 23 Mar 2009 16:55:55 GMT http://answers.hostican.com/questions/14/ IMAP has quickly become a very used protocol for checking emails. We certainly do support it on all our hosting accounts. However, there are a few things that are required by it, you can see the ... Denis Motova Mon, 23 Mar 2009 16:52:55 GMT http://answers.hostican.com/questions/13/ At this time we don't support catchall email addresses. The reason for this is because they can be used for spamming a mail server. A catchall email address is *@yourdomain.com, which means that ... Denis Motova Mon, 23 Mar 2009 16:52:06 GMT http://answers.hostican.com/questions/12/ Yes. All shared hosting accounts do have a limit on databases. Not having limits on databases can create problems for all users on the server. This is because of the time taken to search / updat ... Denis Motova Mon, 23 Mar 2009 16:51:28 GMT http://answers.hostican.com/questions/11/ We always try to ensure that everyone get s a fair share at using the CRON for your scripts. Below is the policy on how CRON works, and how often you can run it.CRON Policy: You are allowed m ... Denis Motova Mon, 23 Mar 2009 16:28:01 GMT http://answers.hostican.com/questions/10/ Yes, you may change your MX records at anytime. Please follow the outlined steps below:MX Changes: Login to your cPanel Go to the section entitled "Mail" Click on "MX Entry" Changing fr ... Denis Motova Mon, 23 Mar 2009 16:26:18 GMT http://answers.hostican.com/questions/9/ Yes. There are limitations on FrontPage, as it can create problems. We have outlined some of the limitations below: Web Size: This seems to be a very important section when a "Searchable Even ... Denis Motova Mon, 23 Mar 2009 16:25:10 GMT http://answers.hostican.com/questions/8/ Yes. On any hosting account with us, you are able to create / change your error pages. Please see below a quick outline of each error page and its meaning. Error 400 – This means "Bad ... Denis Motova Mon, 23 Mar 2009 04:54:21 GMT