By default, most VPS hosting accounts are unmanaged. This means outside of the basic support that we provide anything extra will be charged on a per occurrence basis.

Basic Support covers:

• Billing questions.
• Root password resets.
• Reverse DNS changes.
• The hardware node, which is the server on which your VPS account, is placed.
• Configuration changes that are done on the hardware node.
• Access with such problems as inability to login to your account SSH or otherwise.
• Freeing up space if vps becomes 100% full (must be guided by customer and told what to remove to free up space)

Non Basic Support:

• Troubleshooting or configuration of any software
• Issues related with performance or uptime of a VPS account or application.
• Installation of applications
• General assistance with Linux or core system services
• Third-party control panel installation, configuration or troubleshooting

The rate currently charged for anything in the "Non Basic Support" section is / will be billed at $75/hr. If you wish to obtain a quote for work that needs to be done, please submit a support ticket.