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There were 59 articles found in this category:
 How to change the primary domain via WHM?
Changing on any domain including the primary domain name of VPS is made pretty easy via WHM. Login to the WHM (The login information is in your welcome email). Select "Modify an Account" on the left menu under "Account Functions". Select the domain you wish to edit and click Modify button in ...
- How to disable CRON access via WHM
Sometimes, you find yourself needing to stop a user from having CRON job access. So how do you do it? That's a great question; we will show you how to easily resolve this problem. Please follow step-by-step tutorial below: Disabling CRON access via WHM: You will need to login to the WHM (This ...
- How to change outgoing mail server IP
Sometimes, its handy to change the IP address that Exim uses. This can happen, when an IP address is either in a RBL or when you don't have a PTR for one of the IPs and you don't want to wait for the PTR to be setup on the other IP. Please follow the below step by step: How to change the main E ...
- How do I rebuild the IP address pool?
Rebuilding the IP address pool sometimes comes in handy. In most cases, this is because the newly added IP address isn't showing up in the list when you go under "Change a sites IP". Please follow the below outlined steps: Rebuilding the IP address pool: Login to the WHM (This information in t ...
- How to change root password from WHM?
The root password is very important to each VPS account and there may come a time when you need to change your password. You can change the root password of your server from WHM using below steps: Login to WHM at: http://yourserverip:2086 (The login information is in your welcome email) From ...
- How to force statistics to update
If your having a problem with your statistics not updating, and you have tried to enable them via cPanel, like its described on the below knowledge base article, then you will need to follow the below outlined steps. Knowledge Base Article: http://answers.hostican.com/questions/130/How+do+I+ena ...
- Fantastico Installer Problem
If your having issues getting past step one (the installer page) on Fantastico, there are a couple of reasons why: Licensing: Please make sure that you have obtained a license. If you have not, please contact support and they should be able to work with you on obtaining one. Register Globals: I ...
- What does this MySQL error mean?
There are many reasons why you could get a MySQL error. Below we will discuss about the most common error that can happen, when hosting a forum or a mass visited site. You may see an error such as the one below: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2) ...
- Why do I get an error in Fantastico?
When you login to Fantastico on your VPS, you should be seeing a list of applications that can be installed on the left hand side. If not, you may be seeing an error, such as the one below: "Fantastico is not installed at the default location /usr/local/cpanel/3rdparty/fantastico. Either move t ...
- How do I change apache to module?
By default, we disable the chmod 777 functionality for security reasons. However, you are always able to change to module (which supports chmod 777). Please follow the below steps: Login to your /whm control panel Locate the "Service configuration" option on the left hand pane Click on "PHP ...
- Fantastico Isn't Licensed?
This often happens, if the VPS that you're currently using isn't licensed. This is easily fixable, what you would need to do is to submit a support ticket into our support department, and we will be glad to license this for you. Please note that Fantasico carries a $5/mo fee.
- I am no longer able to receive my emails, why?
This can happen if you're /etc/localdomains file doesn't contain your domain name. This is an extremely rare case, but should be checked. The error could be like this: "dnsmagic.com. - xxx.xxx.xxx.xxx [Could not connect: Got an unknown RCPT TO response: 451 Temporary local problems - please try ...
- Why am I seeing a Zend Optimizer Error?
This error sometimes appears when the Zend Optimizer isn't correctly set in your php.ini. There is a quick and easy way to get this done. Please find the outlined steps below: ERROR MESSAGE THAT YOU MAY SEE: [29-Mar-2009 09:44:56] PHP Warning: Zend Optimizer for PHP 5.2.x cannot be found (expec ...
- Why does my VZPP say httpd and named are offline?
Virtuozzo and cPanel are made by two different companies. Thus, their applications do not completely integrate with each other. That is why currently, its saying that its offline in Virtuozzo. The real status of your httpd and named should be checked within your WHM (Web Host Manager). How do I ...
- What version of MySQL do you guys support?
Your hosting account by default supports version 5.x. However, you have the ability to change versions to which ever version you need to ensure the smooth running of your application. There are no restrictions on the versions. Commonly used versions are 4.x and 5.x but older can be found on the ...
- Can I use a VPS for SEO?
Yes. A VPS is a great way to optimize your site is by putting each site you have on your VPS on its own dedicated IP. This will allow for better SEO rankings according to some industry professionals. ** Please note that this isn't a view of the company, but its SEO experts **
- How to resolve the error "named is disabled"?
This is not a hard fix at all. Just follow these easy steps and your website will be back up in no-time. Go to your WHM Control Panel On the left side, find Service Configuration. Click Service Manager. Find the checkboxes (there should be two) for named or BIND. Select the checkboxes, and ...
- What is the maximum allowed IPs per VPS?
While we try to provide all our customers with enough IPs for their hosting needs. We often get customers that are seeking more than the maximum IPs that we provide per VPS (6 IPs on top of the 2 that come standard). While our policy dictates that the maximum is 6 additional IPs, we do review ...
- I’ve got my VPS activated, now what?
Now, that you have your VPS activated. There are a couple of things that you need to do to get things rolling. Below we've outlined the few steps that we suggest doing first: Creating a cPanel Account: Login to the WHM (WebHost Manager – this information is in your welcome email) Scroll ...
- I cannot access my cPanel / WHM on my VPS?
If you are unable to get to your WHM or cPanel, the best thing is to restart your cPanel / WHM service via SSH. Simply to ahead and do the following: # service cpanel restart The above line will restart your cPanel / WHM control panel. However, if your unable to login to your SSH (Secure Shell) ...
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